Frequently Asked Questions
Everything you might want to know about Shukra Atelier, ordering, and returns.
About Shukra Atelier
What does Shukra mean?
Derived from Sanskrit, Shukra translates to bright, luminous, or radiant. In classical Vedic astrology, it is the name for the planet Venus — the celestial embodiment of feminine energy, beauty, refinement, and artistry. We chose this name to reflect our commitment to creating pieces that carry a sense of light and enduring grace, designed to empower the women who wear them.
How was Shukra Atelier founded?
Shukra Atelier began with a passion for the "small things" — the way a fabric drapes, the quiet precision of a hand-finished detail, and the character found in artisanal craft. Our Atelier was founded to celebrate these nuances and the heritage behind them, creating pieces that honor both the maker and the wearer. To learn more about our roots and the journey of our Atelier, we invite you to explore Our Story.
Where is Shukra Atelier based?
Our office sits in Amsterdam, and we have our own Atelier in Spain, where all fabric pieces are hand-made with care.
Where is your collection made?
We design and produce our collection in Amsterdam, Spain and India. We have our own atelier and carefully select partners we work with, making sure they have outstanding quality, commitment to reducing environmental impact, and dedication to fair and safe working conditions.
Ordering & Shipping
Where do you ship?
Please see the complete list of countries we ship to on our Shipping page.
How long does delivery take?
Please see the approximate shipping durations on our Shipping & Returns page.
How much is shipping?
Shipping costs are calculated at checkout based on your destination. You'll see the exact amount before completing your purchase.
Will I have to pay customs or import fees?
For shipments to destinations outside the European Union, applicable customs duties, import taxes and local VAT are normally calculated and collected at checkout (DDP), so the Customer pays one all-inclusive price. In the rare event that local authorities charge additional fees, please contact us via support@shukra-atelier.com. Full details per destination are set out in the Shipping Policy.
Can I change or cancel my order?
We work quickly to get orders out the door, so reach us at support@shukra-atelier.com as soon as possible. If your order hasn't shipped yet, we'll do our best to make the change.
Why don’t you ship worldwide?
We are working on it and hope to expand our shipping reach in the near future.
Returns & Refunds
Can I return my order?
Yes — you have 14 days from receipt to return your order, no questions asked. Pieces must be unused, in original condition and in their original packaging. Full details can be found in our Refund Policy.
How do I start a return?
Email us at support@shukra-atelier.com within 14 days of receiving your order. We'll confirm your return and send you instructions.
Who pays for return shipping?
Return shipping is at your own cost. We recommend using a tracked method, as we can't be responsible for parcels lost in transit.
When will I receive my refund?
Once your return reaches us and has been inspected, we'll process your refund within 14 days, via your original payment method. Your bank may take a few extra days to process it.
My piece arrived damaged — what now?
We're sorry to hear that. Email us with a photo as soon as you can (within 48 hours is ideal) and we'll make it right.