Refund policy

Returns & Refunds
Every Shukra Atelier piece is made with care — and we want it to feel right when it reaches you. If something isn't quite right, here's how we'll take care of it.

Your 14-day return window
We give you 14 days to change your mind on a distance purchase. To be eligible for a return, your piece must be:
- In the same condition as you received it
- Unworn and unused.
- In its original packaging

You're welcome to inspect the piece the way you would in a shop. Pieces that show wear beyond a reasonable inspection may be returned with a reduction in value.

How to start a return
Email us at support@shukra-atelier.com within 14 days of receiving your order. We'll confirm your return and send you instructions on where and how to send your package back.

Please note: return shipping is at your own cost. We recommend using a tracked shipping method, as we can't be responsible for items lost in transit.

We kindly ask that you contact us before sending anything back, so we can make sure your return is logged and processed smoothly.

Exchanges
The quickest way to swap one piece for another is to return your original order and place a new one. Once your return is approved, we'll process the refund and your new piece will be on its way.

Refunds
Once your return reaches us and has been inspected, we'll process your refund within 14 days. You'll receive:
- The full purchase amount, including the original standard shipping costs
- Refunded via your original payment method

Your bank or card provider may take a few additional days to post the refund.

If something isn't right
If your piece arrives damaged, defective, or different from what you ordered, please email us with a photo as soon as you can — within 48 hours is ideal. The sooner we know, the easier it is to investigate with our carrier and make it right for you.